Contact Center & BPO

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We improve the service experience through our experience, generating First Contact Resolution. ®

We specialize in providing BPO (Business Process Outsourcing) and contact center solutions, that's why we have an important number of functions and services to cover every need. Seeking our customers' satisfaction as the fundamental basis of our business through the implementation, management and administration of customer service processes.

Our solutions:
- leads generation. - Appointment scheduling. - Surveys and market research. - Revenue generation.
- Operations management. - Customer information and orientation center. - Management of PQR'S. - On-site workforce control.
- Cycle closure. - Satisfaction surveys. - Encuestas Customer Experience Surveys. - Retention and collections.
- Back Office. - Front Office. - Face-to-face service. - Self-service. - Omni-channel.